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Las Vegas Tradeshow Production

FAQ

Las Vegas Tradeshow Production

FAQ | Frequently Asked Questions

 

TIPS FOR SHOPPING WITH US

 

ORDERING PROCESS

 

GRAPHICS & DESIGN QUESTIONS

 

SHIPPING QUESTIONS

 

RETURNS

 

WARRANTIES

 

 

FABRIC CARE

 

 

TIPS FOR SHOPPING WITH US


Why shop with us?

We are located in Las Vegas, the tradeshow capital of the world, and specialize in the event production and tradeshow business here. We know the ins and outs of the entire setup process for all tradeshows at the Las Vegas Convention Center, and every casino, hotel, and event space here in Vegas. We can also save you significant costs by printing your tradeshow products right here in Vegas, thereby eliminating the costs of shipping, and possible lost items that don’t show up in time for your tradeshow. We offer you the option of picking up your items here at our Vegas office, having them sent directly to your hotel, or having our team deliver/pickup at the tradeshow location for you.

The convenience of having our team ready to help you with any last minute needs for your Las Vegas show, frees you and your team to focus on the most important aspects of your Las Vegas trip – getting new business, making new connections, and ensuring your brand stands out from the crowd.


My tradeshow requires me to go to a marshalling yard. Can you help me with this process?

A marshalling yard is a truck staging area for loading in of all exhibitors’ booth displays, product, and equipment. Some tradeshows require that all exhibitors utilize the marshalling yard for anything they will be bringing into the tradeshow for the setup of their booth. Some are so specific that they will not even allow anything to be brought into the tradeshow on a dolly. Everything that cannot be carried through the entrance of the show by hand must be taken through the marshalling yard process.

Please be aware that many tradeshows have strict policies regarding union load-in and load-out that are out of our control, and often require additional costs, which are part of your responsibility as a tradeshow exhibitor. You can find out the specifics of your tradeshow requirements by contacting the coordinator of your tradeshow directly.

The good news is that many of our products are designed to be extremely compact and lightweight, specifically for this reason. This will significantly ease the cost of the marshalling yard process (which charges you based on the weight of your delivery). In addition, some of our items are so compact that you could avoid the need to take them through this marshalling yard process because you can walk them straight into the show in hand. However, some tradeshows are very specific about their policies regarding this, so please consult your specific tradeshow coordinator for details about this.

We can work with you to determine the most efficient and economical solution for delivering your tradeshow products, based on the requirements of your tradeshow. There are many factors involved with preparing for a Las Vegas tradeshow, and we are here to help walk you through the process.


Should I buy my tradeshow display, or should I rent?

Many of our products are available for purchase and also for rent. If you have several tradeshows coming up, it can be much more cost effective to purchase your tradeshow products so that you can use them again and again. This way, for example, if you ever need to refresh your exhibit with new graphics for a new tradeshow or campaign, you can simply reprint the graphics for your exhibit hardware. However, some of our clients prefer to rent so they don’t have to worry about shipping their tradeshow items back to their home base, and dealing with storing those items. We also offer storage options at our Las Vegas warehouse, which can be very convenient if you plan on attending multiple Las Vegas tradeshows, and would like to avoid the hassle of shipping your items back and forth. Ask us for details if you are interested in this.

Rentals require a rental agreement to be acknowledged when your order is placed.


Why are some products only available for rent, and not available to be purchased?

Our A/V and Furniture products are available as rentals only, for delivery/pickup within the Las Vegas area. Printed replacement exhibit graphics are not available for rent due to their custom printing (however exhibit products that have printed graphics are available for rent, with the custom printed graphics included as part of the rental price). All other products are available for purchase or rent.


Why should I create an account/wishlist?

By creating an account with us, you will be able to check out faster, access your order history, track new orders, and save items to your wishlist.

 

ORDERING PROCESS

What happens after I place an order?

When you place your order in our shopping cart checkout process, your credit card will be charged for your items, plus Nevada sales tax, as well as the Las Vegas delivery option that you choose.

We do offer a shipping option, however this will be a separate charge, calculated based on your order and shipping destination. If you choose this option during checkout, you will be contacted via phone or email after your initial purchase to confirm the additional shipping fee.

After your order is placed, if any of your items involve printing of graphics, you will need to send us a download link of your ready-to-print artwork (common ways to send artwork include Dropbox, OneDrive, Google Drive, etc.). When you submit your artwork to us we will review it to make sure it adheres to our template/guidelines, and will then send you a proof for approval (if there are no issues), or we will let you know of any potential problem areas. Once the proof is approved by you, we will then proceed to print and process your order.

Once your order is ready and complete, we will either send you the tracking info for your shipment, or will coordinate with you regarding the Las Vegas delivery method you have chosen.


Can I speak with someone about ordering a tradeshow booth?

Yes, we are happy to help you over the phone with any questions you may have, and can assist you with placing your online order as well. Call 702-731-2470, or feel free to email our team anytime at info@LVTPro.com and we will get back to you promptly.


Do you have additional tradeshow displays and products that are not on your website? Can you help me come up with ideas for my booth/event?

Yes, we offer a full range of services and unique booth attractions, from custom DJ booths, dance floors, video games, and furniture, to completely custom tradeshow exhibits of any size. Let us know what your ideas are, and we can provide you with several options based on your requirements and budget. Please email our sales team to get started: info@LVTPro.com


How long does it take to get my tradeshow display once I place my order?

For orders that have graphics, our art department requires 24-48 hours to pre-flight and proof the graphics once the order and artwork have been submitted by you to us.
After artwork is approved, standard production time is 3-4 business days, with some items taking up to 8 business days (depending on item customization, size, and quantity).
If you need your items shipped to you, shipping times will be determined based on the destination.
Please contact us for specific item turnaround times, or if you have a rush order. We will do our best to accommodate your last minute needs for your Las Vegas tradeshow!


How can I track the status of my order?

When you place your order you will automatically be creating an account with us. This will enable you to login and see the status of your order as we go through each step of the production process. You will also be contacted with updates along the way. To login to your account, click My Account (or Sign In) from the top menu bar of the site. Or click HERE to go to the login page now.


What about Order Cancellations?

We require a verbal notification with a written request made via fax or email in order to process a cancellation.  For a full refund, print order cancellations must be received before any production work has been started.  If any print work has been started, then only the portion of the order that has not been printed will be refunded. In the event that a print order has been fully printed and completed, cancellation will not be possible.


What if I need to make a change to my delivery address, or due date?

Contact us as soon as possible to let us know and we will make every effort to accommodate your mid-order change. Please note that some changes will result in additional rush/freight charges. Also, due to the extra administrative time necessary to make such adjustments, changes to essential order details (due date/shipping address/etc.) will result in a $30 processing fee. We are happy to accommodate changes to the Las Vegas delivery address. If the change involves a tradeshow marshalling yard delivery, please be aware that this may affect the due date of the production of your order.

 

GRAPHICS & DESIGN QUESTIONS

 

IMPORTANT: 

 

I already have a designer that will be creating the graphics for my tradeshow display order. Where can I find artwork templates for the specific tradeshow display I am ordering?

We are happy to provide you with graphic templates for the majority of our products that have graphics.
Click here to view and download graphic templates for our products.

When you submit your artwork to us we will review it to make sure it adheres to our template/guidelines, and will then send you a proof for approval (if there are no issues), or we will let you know of any potential problem areas. From there, you can correct errors or make necessary changes to the initial artwork you submitted. We will provide one additional round of artwork submission/review free of charge (with proofs if there are no issues). Further rounds of artwork submissions/proofs will require a $30 administrative fee.

To submit your artwork to us, you will need to send us a download link, since the file size will most likely be too large for email. Common ways to send artwork include Dropbox, OneDrive, Google Drive, WeTransfer, Hightail, etc.

Please send your artwork download links to: info@LVTPro.com . Please also include your contact information as well as details regarding which artwork file goes with which item from your order. Please remember that the artwork file formats we accept are:

  • Illustrator CC or below
  • Photoshop CC or below
  • High quality, editable PDF file


WeTransfer does not require an account to send files up to 2GB at a time. Follow these simple steps to send your file to us via www.wetransfer.com :
1) Go to www.wetransfer.com - (If you are asked about upgrading to "WeTransfer Plus" just select "SKIP")
2) When presented with the Terms & Conditions, select "I Agree"

wetransfer-agree.png

 

On the next screen, you will fill out the following info for sending your file to us:
1) Click "Add files" to add your artwork file(s) that you are sending to us (up to 2GB at a time)
2) "Friend's email": info@LVTPro.com

3) Your email address
4) "Message": Please include the info about your order such as Order Number, Name, Phone, Email, and which item in your order this artwork file is for, so that we can match it up with your order.

Example:

wetransfer-send-s.png


I don’t have a designer to create the graphics for my tradeshow display. Do you offer design services to help me?

Yes, please contact us for a custom design price quote if you are interested in having us design the graphics for your exhibit: info@LVTPro.com


Do you sell replacement graphics for my current exhibit/display?


Whether you’re launching a new marketing campaign, new logo, or just need a fresh new look for your exhibit, it’s easy to refresh the graphics for your exhibit, and still use the same hardware. We offer a “Graphics Only” option for our exhibit products. We can reprint new graphics only for the exhibit hardware products that we sell on our website. To order, simply find your exhibit/display product on our website, and then choose “Graphics Only” in the drop-down options. You can also order new replacement hardware for your current graphics by choosing “Hardware Only” from the drop-down list.

 

SHIPPING QUESTIONS

Please note that we offer shipping as an option, however the primary benefit of shopping with us is that we offer will call options for the Las Vegas area.  This helps our clients on tight budgets avoid the extra costs of shipping.


Where do your tradeshow products ship from?

The majority of our products will be manufactured in our Las Vegas plant, and shipped to you directly from Las Vegas. However, based on your shipping destination, we may be able to ship from a manufacturing location that is closer to you, to save you shipping costs. We even have international manufacturing locations, so we can accommodate our international customers. Your final shipping pricing will be determined after your order is placed, and is calculated based on your shipping destination and the dimensions/weight of your order. Feel free to contact us with any questions you may have prior to placing your order: info@LVTPro.com


What shipping carrier do you use? How are shipping rates calculated?

For all orders that are shipped, we use FedEx. If you choose to have your items shipped to you, we will contact you regarding any additional FedEx shipping fees that may be required (based on the final weight, dimensions, and destination of your order). If you would prefer that we bill to your FedEx shipping account, please let us know the details when our sales team contacts you.

 

RETURNS


Returns are possible for purchased NEW, UNOPENED, UNUSED ITEMS ONLY. After initiating a return request, you may return most new, unopened items, within 15 days of delivery, for a full refund, or store credit.

We will not accept the return of a used or custom made product or graphic.

Due to the quick turnaround of tradeshows and special events, returns must be initiated within 24 hours of receipt of the product. Please inspect and setup the items from your order as soon as you receive it to ensure that everything is proper working condition.

Each of our products hold their own unique warranty period that covers any manufacturing defects.

Once a Company representative authorizes the return, all returns must be made within two weeks of the return authorization. Product(s) should be returned in the manner in which it was received.
If you should return the product(s) for any reason other than a warranty matter, we reserve the right to carry out a full inspection of the items before accepting the return, and the return may be subject to a 25% restocking fee.


Can custom printed orders be returned?

No. We will not accept the return of a used or custom made product or graphic, nor will refunds be given. If there is an error in the product based on the customer’s approval of incorrect artwork, the cost of reprinting the product is the sole responsibility of the customer. It is extremely important for customers to look over the artwork proof carefully before approving to go to press. However, if your custom printed product is deemed to be defective/damaged upon receipt, then please refer to our policies below regarding orders with damaged parts.


What do I do if my order has missing/damaged parts?


If there are parts missing or damaged from your order, please contact Customer Service immediately at 702-731-2470. It is important to check your package for delivery condition and parts when your package arrives. Claims must be submitted to our Customer Service Department within 24 hours of receipt of the product. Claims made after this point will require you to send the product(s) back for inspection using your account for shipment. We will then inspect the return and repair/replace at no cost upon determination of manufacturing defect and ship back via ground shipping on our account.

Any parts missing/damaged due to an error on our part will be corrected immediately. All of our products carry warranties, and will therefore be replaced if deemed to be defective.

To submit a shipping damage claim, digital photos may be required to document the damage prior to shipping product back. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Parts missing/damaged due to carrier issues will be corrected if the customer reports the damage within three business days; if not, the right for replacement will be forfeited. All packages are insured, however, carrier liability for damages is limited to the day of delivery. Carriers also reserve the right to inspect package damage prior to settling a claim.


What if I received the wrong items in my order?


If you received the wrong product, please call our Customer Service department immediately at 702-731-2470. We will authorize the return of the incorrect product and will send out the correct product immediately.


How do I go about doing a return or exchange?

If you need to return an item, simply login to your account, view the order using the "View Complete Orders" link under the My Account menu and click the Return Item(s) button to fill out the Return Request form. Once we receive this form, we will contact you regarding the return request and advise you on how to proceed, based on the type of return request.


How soon will I receive my refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).



WARRANTIES


Do your products come with warranties?

Yes! We are proud to stand by our American made products. The majority of our products come with a lifetime hardware warranty against manufacturing defects. The remainder of our products also have warranties, just with shorter time frames ranging from 5 years down to 90 days. Graphics typically have a one year warranty against production defects (graphic fading, finishing errors, etc.) for indoor graphics, and 6 months for outdoor graphics (however there are exceptions). Please see our RETURNS section above for more information on how to return an item due to manufacturing defect.

 

 

FABRIC CARE 


How do I care for my fabric graphics?
 

Our fabric graphics can be washed or dry cleaned! 

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